Privacy Policy

Introduction

Matt and Jen ("we," "us," or "our") operate Halcyon House, a vacation rental property located at 333 Halcyon, The Sea Ranch, California. This Privacy Policy explains how we collect, use, and protect your personal information when you book or stay at our property.

Information We Collect

When you book Halcyon House, we may collect the following information:

• Personal Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details (processed securely through our payment processor)
• Booking Details: Check-in/check-out dates, number of guests, special requests
• Communication Records: Correspondence via email, phone, or contact form
• Property Usage: Information related to your stay for security and maintenance purposes

How We Use Your Information

We use the information we collect to:

• Process and confirm your booking
• Communicate with you about your reservation
• Provide check-in instructions and property codes
• Send booking confirmations, reminders, and receipts
• Address any issues or requests during your stay
• Comply with legal obligations and tax requirements
• Improve our services and guest experience

Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Service Providers: We share information with payment processors (Stripe), email service providers, and other vendors who help us operate our business
• The Sea Ranch Association: We may share guest names and vehicle information as required by TSRA for guest pass purposes
• Legal Requirements: We may disclose information if required by law, court order, or government authority
• Property Protection: We may share information if necessary to protect our property or enforce our Terms & Conditions

Payment Security

All payment transactions are processed securely through Stripe, a PCI-compliant payment processor. We do not store complete credit card information on our servers. For more information about how Stripe handles your payment data, please visit Stripe's Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Booking and payment records are typically retained for at least 7 years for tax and accounting purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications (though we send very few)

To exercise any of these rights, please contact us.

Cookies and Tracking

Our website uses minimal cookies and tracking technologies. We may use essential cookies to enable basic website functionality and remember your preferences. We do not use advertising cookies or sell your browsing data to third parties.

Third-Party Links

Our website may contain links to third-party websites (such as The Sea Ranch Association). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. The person making a booking must be at least 25 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.